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giMobile Introduction Video and User Manual

Last Updated: Dec 09, 2015 12:38PM PST
giMobile Introduction Video
giMobile Introduction Video

giMobile User Manual
1. Orgs / Groups List
2. Map Info Card
3. Remote Control
4. Monitor Details
5. Agent Procs
6. Alarm Details
7. Ticket Details
8. Tickets
9. Administrators List
10. Admin Info Card
11. Checkin
12. Request Checkin
13. Custom Push Notification
14. Scopes
15. Admin Details
16. Admin Logs
17. Admin Tickets
18. Admin Schedule
19. Admin Locations

1. Orgs / Groups List
  1. Agents button
  2. Agent list
  3. Expand link
  4. Collapse link
  5. Org pin

The Orgs/Groups list can be viewed by sliding the Agents button available on the Map page. This list is scrollable and can be sorted based on the different criteria available in the sort option provided on top of the list. By default the all the Orgs will be in collapsed mode hiding the groups inside. On clicking the “Expand” link in the partial list, the Orgs are expanded to show the groups belong to it.

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2. Map Info Card
  1. Org vCard
  2. Count of priority agents, non-priority agents and tickets in the Org
  3. Photo area
  4. Address button
  5. Address area
  6. Newly updated Address
  7. Pulse indicating the agent status

Map info card provides the information regarding the Orgs and groups. The info card will display when the corresponding Org or group is selected on the Org list. The map info card can also be made visible by clicking the corresponding map pin available on the map page. The Org info card provides the information on priority /non priority agents. It also contains option to change the priority of an agent in an Org/Group. The Org vCard also contains a pulse indicator which flashes green when there are no priority agents offline for the group and flashes red when any of the priority agents are offline. Also the pulse will be off when there are no agents in the Org.

The image and address of the Org are available on the map info card. The address can be updated using the update address link available on the map info card.

Taping the photo area will open up a pop up for updating the photo as shown below.

  1. Agent Details
  2. Priority tag to indicate the agent’s priority. Red and Grey color of the tag indicates priority and non-priority agent respectively
  3. Graphs for Last hour CPU, Disk, Memory and Alarms graph

Agent Details contains all the priority agents and non-priority agents in an Org or group. Each of the agent in the agent list are represented in a box with detailed information on the agent. The agent is displayed when the agent list is sided towards left.

While selecting an agent in an agent list, the option to navigate to the below functionalities appear as shown in the above image.
  1. Remote Control
  2. Monitor Details
  3. Agent Procs
  4. Alarm Details
  5. Ticket Details

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3. Remote Control
  1. Remote control option on map info card
  2. Remote control option on agent details

The remote control option is can be used from agent details page as well as the map info card. This functionality let you remotely control the agents from anywhere you have a cell connection or Wi-Fi.

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4. Monitor Details
  1. Graphs
  2. Counter
  3. Services
  4. Search
  5. Go Back

The Monitor Details has three views such as graphs, Counters and Services. This options can be viewed by tapping the Monitor Details option in Agent details page.

Display of the graphs are based on different parameters such as Memory, Processor Time, and Logical Disk etc.

On tapping the Counters button available, the option to monitor the counters such as Processor time, Avg. Disk Queue length, Logical disk free space, the amount of page file instance in use etc. will appear.

On tapping the “Services” button, the option to monitor different services will appear.

In addition all the views has a search textbox available for easy identification of the monitor details.

On top of the agent details view , the agent details such as agent name , IP address, Subnet mask etc. are available.

Selected agent can be changed by navigating back to the agent details view. The option “Go Back” will help in navigation to agent details page.

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5. Agent Procs
  1. Select
  2. Status
  3. Log
  4. Run Now
  5. Schedule later
  6. Synchronize
  7. Shared Procedures
  8. Favorites
  9. Information on Procedure execution
  10. Pending Procedure
  11. History

Agent Procedure has 3 views as follows:

The select view helps the user to select the procedures for execution. The procedures are grouped as Shared and Favorites. The selected procedure can be run using the “Run Now” option which initiates the execution immediately.

The schedule later option will open a new calendar window which allows the user to schedule the procedure run to future time or to run immediately using now option.

Status view provides the procedure execution status. The procedure execution status is grouped as History and pending. The History section list out the already executed procedures and Pending section contains the procedures which are pending for execution. The user has the “Run Now” and Schedule later options in the status view.

Logs view helps the user to view the procedure execution details.

The Synchronize option will synchronize the agent, and the view will be updated with the latest information on the procedures.

Tapping on the “I” option helps the user to view the execution details of the procedures on Select, Status and Logs view.

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6. Alarm Details
  1. Unacknowledged
  2. Acknowledged
  3. History
  4. Sort
  5. Search
  6. Bubble with alarm Count
  7. Categories of alarm

Alarm details provides the information on the alarms which are unacknowledged, acknowledged and history of alarms. The alarm ID, Date and Description are available on the Alarm details view. The different types of alarms are displayed at the bottom of the alarm details page with a bubble to represent the count for each category of alarm. The bubbles representing the count for each category are color coded. The color will change based on the unacknowledged alarms in the category. If there is at least one unacknowledged alarm present in a category, the bubble will be displayed red.

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7. Ticket Details
  1. Open
  2. Closed
  3. Search
  4. Sort

The ticket details view provides the option to view the open and closed tickets belong to an agent in an Org. Any ticket status other than closed is considered as an open ticket.

The details such as ID, Status, Submitter, Summary, Priority and Stage are available in the ticket details view.

The user has the option to sort the tickets based on all the columns. Also this view provides an option to search the tickets based on the values available in all the columns.

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8. Tickets
  1. Ticket List
  2. Ticket Details
  3. Edit Ticket
  4. Edit Ticket View
  5. View Edit options
  6. Expanded options

The Ticket details view provides the information on all the tickets based on the service desk. Sliding the tickets button on the map page, will navigate to the tickets view.

The tickets view contains a ticket list with the details of the selected ticket displayed on the top.

The tickets list should contain the following headers and the user can sort tickets based
  1. ID
  2. State
  3. Submitter
  4. Summary
  5. Priority
  6. Stage

The tickets can be sorted by the above columns on clicking on it: The selected ticket in the list should be highlighted in yellow.

The user should be able to pull and refresh the tickets list. While pulling the list, the message "Release to Refresh" and last updated date and time should be displayed. The user is provided with the option to select the Service desk by tapping on the option “Service Desk”.

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9. Administrators List
  1. Admins button
  2. Admins Partial list
  3. Admin Pin on the map
  4. Sort option
  5. More option
  6. Search text box
  7. Ascending & Descending options
  8. Attributes available for sorting

The Administrator list can be viewed by sliding the “Admins” button available on the Map page. This list is scrollable and can be sorted based on the different criteria available in the sort option provided on top of the list.

Tapping on Sort option will display options for searching and sorting. The user can search for admins by typing the containing text in search text box.

Tapping on more options will provide a new view with the list of sort attributes and option to sort ascending or descending order. The currently used sort attribute will be checked in the list.

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10. Admin Info Card
  1. Admin Info card
  2. Target button
  3. Login status pin

Admin info card provides the information regarding the admins. The info card will display when the corresponding admin is selected on the administrator list. The admin info card can also be made visible by clicking the corresponding admin pin available on the map page.

Tapping on the target button on admin info card locates the admin on the map by encircling it in red.

Status pin left to the admin name indicates the giMobile login status. The pin appears green when the admin is logged in and it appears as gray when not logged in.

The info card provides the option to Request Checkin, Push message and Talk to other admins by tapping on the options available.

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11. Checkin
  1. Checkin Link
  2. Checkin status message

The Checkin option is provided on top of the administrator list to help the user checkin from the current location. This helps in providing the updated location information to other admins.

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12. Request Checkin
  1. Request Checkin link on Admin info card
  2. Request Checkin link on Administrator list

The Request Checkin functionality helps the administrators get the updated location of any other administrator. Request Checkin functionality can be performed from the administrator list as well as from the admin info card.

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13. Custom Push Notification
  1. Push link on Admin info card
  2. Push link on Administrator list
  3. View to enter custom message

The user is provided with the option to send custom messages to other admins. Request Checkin functionality can be performed from the administrator list and the admin info card.

When tapped on the Push link, a view is opened with the option to enter custom message. A status message indicating the success or failure is returned when tapped on Send button after entering a custom message.

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14. Scopes
  1. Scopes link
  2. Scopes view

The scopes provides the list of scopes assigned to the logged in user. The scopes link is available on top of the administrator list.

Tapping on the Scopes link opens a view containing the list of scopes. Based on the selection the admin details vary.

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15. Admin Details
  1. Administrator list
  2. Admin logs
  3. Admin tickets
  4. Admin Schedule
  5. Admin locations

Admin details can be viewed by sliding the administrator list available on the map page. Selecting an admin on the list will provide the above listed options.

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16. Admin Logs
  1. VSA Activity Log
  2. System Log
  3. Procedure Log
  4. Remote Control Log

Admin Logs can be viewed by tapping the Admin Logs icon. Once selected the color of the icon will turn to yellow. The admin logs contain the above listed logs.

VSA Activity Logs shows the different activities performed on the VSA server.

System Log contains the System logs available on the VSA Server for the selected admin.

Procedure log contains the logs for the procedure run performed through the procedure module in VSA.

Remote control logs contains the logs for the remote access of the agents.

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17. Admin Tickets
  1. Admin Tickets icon
  2. Column headings

Admin tickets contains the list of tickets for the selected admin. Admin tickets can be viewed by tapping the Admin Tickets icon in admin details page. When tapped on the Admin Tickets icon, the icon turns to yellow color. The admin tickets can be sorted in ascending or descending order by clicking on the column headings.

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18. Admin Schedule
  1. Admin Schedules icon
  2. Appointment
  3. Today
  4. Navigation to Previous week
  5. Navigation to Next week

Admin Schedules contains the weekly schedules for the selected admin. Admin Schedules can be viewed by tapping the Admin Schedules icon in admin details page. When tapped on the Admin Schedules icon, the icon turns to yellow color. The appointments on the admin schedules can be viewed by tapping on the corresponding box. Using the arrows provided on top of the Admin Schedules, the user is able to navigate to different weeks. When tapped on the “Today” link available on top of the schedules view will navigate to the current week.

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19. Admin Locations
  1. Admin Location icon
  2. Select checkbox option
  3. Locations view with checkin reason
  4. Map Selected link

Admin Location contains the checkin information of the selected admin. On tapping the Admin Locations option in the admin details screen, the admin location view with details of checkin is opened. Selecting the checkbox in the view will open a view with reasons for the admin checkins. Tapping on the “Map Selected” link will navigate to the corresponding location on the map for the selected item.

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